Zero Tolerance Policy

The safety of every passenger, chauffeur, and member of the public is Ride Lutii Transportation's highest priority. We maintain a true zero-tolerance policy against the use, possession, or presence of intoxicating substances — including alcohol, illegal drugs, and impairing prescription or over-the-counter medications — by any chauffeur while on duty, on call, or operating a Ride Lutii vehicle. There are no exceptions and no warnings: a single confirmed violation results in immediate removal from duty and a full investigation.

This policy complies with applicable U.S. Department of Transportation regulations, Texas state law, and the vehicle-for-hire requirements of the cities we serve across the Dallas–Fort Worth metroplex, including the City of Dallas.

"Intoxicating substances" under this policy include, without limitation:

• •Alcohol: any beverage containing alcohol, regardless of amount, consumed before or during a shift.
• •Illegal drugs & controlled substances: including those prohibited under federal and Texas law.
• •Cannabis / marijuana: prohibited for chauffeurs at all times while on duty, regardless of any state medical or recreational status.
• •Impairing medications: prescription or over-the-counter drugs that may affect alertness, reaction time, or judgment, unless cleared in writing by a physician and our safety officer.
• •Inhalants & synthetic substances: any chemical, synthetic, or intoxicating product used for impairment.

• •Chauffeurs must report to duty free from the influence of any intoxicating substance and must not consume any such substance while on duty or on call.
• •Possession of open or unopened alcohol, illegal drugs, or drug paraphernalia in a Ride Lutii vehicle is strictly prohibited at all times.
• •Chauffeurs must notify dispatch immediately if they are taking any medication that could impair driving, and must not operate a vehicle in that condition.
• •Chauffeurs must comply promptly with any reasonable request for testing from Ride Lutii or from a regulating authority.

Passengers are welcome to enjoy alcoholic beverages that they lawfully possess in accordance with Texas law. However, passengers may not bring open containers of alcohol into a Ride Lutii vehicle in a manner prohibited by law, and may not use, consume, or be under the influence of illegal drugs during a ride. A chauffeur may safely terminate a trip — and is instructed to do so — if a passenger's behavior becomes unlawful, threatening, or unsafe.

Ride Lutii conducts drug and alcohol testing of chauffeurs on a pre-employment, random, post-accident, and reasonable-suspicion basis. A chauffeur who refuses to submit to required testing, or who tests positive for any prohibited substance, is immediately removed from duty and is subject to termination and reporting to applicable authorities.

A confirmed violation of this zero-tolerance policy results in:

• •Immediate removal from duty and suspension of all pending assignments.
• •A documented internal investigation and review.
• •Termination of employment and revocation of Ride Lutii driving privileges.
• •Reporting to the appropriate licensing and regulatory authorities, including the City of Dallas where applicable, as required by law.

If you believe a Ride Lutii chauffeur may be under the influence of an intoxicating substance, or you wish to report any other safety concern, you can — and should — report it immediately. If you are currently in a ride and feel unsafe, ask the chauffeur to stop in a safe, well-lit public location, exit the vehicle, and call 911.

To report a concern directly to Ride Lutii Transportation:

Ride Lutii acknowledges every safety report in writing, reviews it promptly, and takes corrective action where warranted.

In addition to reporting to Ride Lutii, any passenger may file a formal complaint with the City of Dallas regarding a chauffeur or vehicle-for-hire operator. The City of Dallas regulates ground transportation and vehicle-for-hire services operating within city limits and accepts complaints from the public through the channels below.

To help the City of Dallas and Ride Lutii investigate your report quickly and thoroughly, please include as much of the following as possible:

• •Date, time, and location of the incident, including pickup and dropoff addresses.
• •Vehicle details: make, model, color, and license-plate number if visible.
• •Chauffeur description and any name or identifier provided.
• •A factual account of what you observed, including any signs of possible impairment.
• •Your contact information so investigators may follow up (you may also request to remain anonymous).

Ride Lutii strictly prohibits retaliation against any passenger, employee, or member of the public who, in good faith, reports a suspected violation of this policy or files a complaint with the City of Dallas. Good-faith reporting helps keep our roads and passengers safe, and we encourage it without exception.

We may revise this Zero Tolerance Policy at any time to reflect changes in law, regulation, or our safety practices. The most current version will always be posted on this page with an updated "last updated" date. Your continued use of Ride Lutii services after changes are posted constitutes acceptance of the revised policy.

For questions about this Zero Tolerance Policy or to report a safety concern, contact our Fort Worth dispatch team: