We recommend booking at least 24 hours in advance to guarantee availability of your preferred vehicle. For weddings and large corporate events, we suggest booking 4–8 weeks in advance. For urgent transfers, please call us directly — we can often accommodate same-day requests subject to availability.
Yes, bookings can be modified free of charge up to 12 hours before your scheduled pickup. For changes within 12 hours, please call us directly and we’ll do our best to accommodate you. Major changes may be subject to availability and a small administration fee.
We track all incoming flights in real time and automatically adjust your pickup time accordingly. You will never be charged extra for flight delays — your chauffeur will be waiting for you whenever you land. For international arrivals, we include 60 minutes of complimentary waiting time after landing.
Your chauffeur will be waiting in the arrivals hall, holding a personalised name board. You’ll also receive an SMS with the chauffeur’s name, photo, vehicle details, and a direct contact number as soon as your flight lands. If you have any difficulty, simply call us — we’re available 24/7.
Absolutely. We specialise in multi-vehicle wedding coordination. Our operations team works directly with your wedding planner to map out all transfers. We assign a dedicated coordinator to your event who is on-call throughout the entire day.
Our standard wedding package includes ribbon bows and a ‘Just Married’ rear sign. We also offer premium floral arrangements, champagne glasses, wedding favours, and custom décor as upgrades. We’re happy to accommodate specific colour schemes or themes — simply let us know when booking.
We accept all major credit and debit cards, bank transfers, and cash. Corporate clients can apply for monthly invoicing accounts. A 30% deposit is required to confirm your booking, with the balance settled 48 hours before your journey.
Gratuities are not included in our quoted prices and are entirely at your discretion. If you’d like to recognise exceptional service, your chauffeur will always accept a tip gratefully — but it is never expected or required.
Yes. Every vehicle in our fleet carries comprehensive commercial insurance, and all chauffeurs hold the relevant professional licences for passenger transport. Full insurance documentation is available upon request for corporate clients and event planners.